Customer Satisfaction Survey

We want you to experience how great banking can be whenever and however you do business with us. Please fill out this form about your experiences with our bank. We appreciate your candid response so we can continue to improve our products and services for you, other customers and our community.

Core Values - Experience How GREAT Banking Can Be!
The core values of our bank reflect what is truly important to our bank and is the framework for everything we do. Please rate how you think we’ve lived up to each of our values on a scale from 1 to 10 with one being the better than every other financial institution and 10 being worse than every other financial institutions.
Generosity. We passionately believe we should give our time, talents and financial support to our community and causes for the common good. “Giving is good.”
Reliability. All tasks should be done with accuracy, efficiency, honesty and integrity every day. The communities we serve, our customers, employees and shareholders can depend on us to remain a strong, locally-owned and operated and independent community bank. “Do what is right - right away.”
Expertise. Our employees never stop learning and use our resources and expertise to encourage positive change in our customers, ourselves and our community. “Educate yourself to provide expertise to your customers.”
Adaptability. We must be willing to capitalize on the opportunities that arise, tailor our services to fit our customers and anticipate future needs. “Understand that change is inevitable, but growth is intentional.”
Teamwork. We partner with each other and our customers to ensure everyone is successful. “Work as one for everyone’s success”.
Why did you choose to bank with State Bank of Alcester?
- Good customer service reputation
- Locally owned
- Good product and service offerings
- Positive referral by friend or family member
- Location
- Good rates
- Low fees
Select as many answers as appropriate.
Have we lived up to your expectations?
If no, explain:
What is one thing we do really well for you?
Do you consider State Bank of Alcester your primary bank?
How many financial institutions do you use to meet your banking needs?
How would you rate our customer service thus far?
How can we improve our service to you?
How likely would you be to recommend the State Bank of Alcester to a friend?
Are there any products and services you would like that are not currently available?
If we offered educational seminars, such as retirement planning, using Internet Banking or buying a home, would you be inclined to attend? If so, what topics would be beneficial to you?
Additional comments/concerns/questions
Demographics
Sex
Age
How long have you been a customer?

Event Calendar

Used Book Sale

Preschool Screening

Used Book Sale

AHJH and HS Spring Music Concert

AH Golf at TVC Meet

Tax Survivor Party

Used Book Sale

AH Elementary Track and Field Day

HOWARD WOOD DAKOTA RELAYS

Karoke

Ramrod Hamster

Community Choir Concert

Molly Donnelly Bridal Shower

Used Book Sale

AHJH Track

HOWARD WOOD DAKOTA RELAYS

Community Choir concert

Mystery Trip Deadline

AH FFA Banquet

TRI-VALLEY CONFERENCE at 1 p.m.

AH Baccalaureate

Alcester Ladies' Golf League Meeting

History and Science Fair

AH Golf vs Centerville and Viborg-Hurley

Poppy Day and Bake Sale

AHJH Track

Weston Frank

Driver's Ed Class

AH Graduation

Foot Care Clinic

4-H Tip Night

AH Employee Recognition Banquet

AH School Board Meeting

AH Golf at Regions

AH Elementary Spring Music Concert

Alcester Ladies' Golf Fun Night

REGION 4B TRACK at 9 a.m.

Justice

Norma Vandemore 90th Birthday

Stenstrom-Zimmerman Wedding

Driver's Ed Class

VFW and VFW Auxiliary meeting

AH Early Dismissal

State B Golf Meet in Brookings

AH Early Dismissal

State B Golf Meet in Brookings

Driver's Ed Class

Alcester Ladies' Golf League

Driver's Ed Class

Poppy Day

STATE TRACK time TBA

STATE TRACK time TBA

Memorial Day

Driver's Ed Class

Cubs Basketball Camp

Driver's Ed Class

Prime Visions Meeting

Cubs Basketball Camp

Driver's Ed Class

Cubs Basketball Camp

Driver's Ed Class

Online Poll

Customer Satisfaction Survey

Customer Satisfaction Survey

Core Values - Experience How GREAT Banking Can Be!

Demographics