|Easily transfer money to and from accounts at other financial institutions
How long does it take to process an account transfer?
The Transfer Date is the date that the money is withdrawn from the From account. Transfers are typically deposited in your To account on the transfer date. Transfers may be delayed three business days depending on the transfer amount or five business days depending on the selected From account. Your transfer limits are determined based on information that we received from the consumer credit reporting agency that verified your information when you enrolled.
The calendar shows the earliest available date you can make a transfer.
What are account transfer limits and how are they set?
Limits for how much money you can transfer between accounts are established based on information you provided during enrollment. If you try to transfer an amount that is higher than your limits, a message informs you how much money you can transfer.
Your transfer limits are shown in the Make a Transfer section next to the amount you want to transfer.
What should I do if I transfer money to the wrong account?
If the transfer has not been processed, cancel the transfer. Once the transfer is canceled, schedule a new transfer to the correct account. If you’ve transferred the wrong amount, you can cancel the transfer if it has not been processed and reschedule it with the correct amount.
If you have a problem with a transfer that has been processed, you can send us a transfer inquiry from the Transfer Detail page. Our customer service will attempt to resolve the problem on your behalf.
What is a repeating transfer?
This is an automatic transfer of a specified amount of money from one account to another based on a schedule that you set up. For example, you may want to set up a repeating transfer schedule to automatically transfer $500 from your money market account at another bank to a checking account at our bank at the end of each month. You need to make three decisions that determine the frequency and duration of the transfers
- When do you want to schedule the first transfer?
- How often do you want to transfer the money?
- When do you want to stop scheduling the transfers?
When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.
Why is my reminder removed when I schedule a repeating transfer?
When you schedule a repeating transfer for the same To and From accounts as an existing reminder you’ve set up, the reminder is removed. If e-mail notification options are available when you set up the repeating transfer, you can select those options to receive an e-mail about your transfer.
Who do I contact if I have a question regarding Bill Pay Acount-to-Account Transfers?
Bill Pay Customer Service can be reached at (855) 744-4730 between the hours of 6 a.m. to 12 a.m. CST, 7 days a week.
Fees and limits may apply. Must be 18 years of age or older to have Bill Pay.
Product descriptions contained herein do not take the place of required disclosures under federal and state regulations. Please contact us for disclosures appropriate to these accounts.